Gambling Help

What is ClubSAFE?

ClubSAFE is the club movement’s responsible conduct of gambling program.

The package has been carefully and comprehensively designed to help registered clubs actively manage their responsible gambling operations, to meet and surpass legislative requirements and community expectations.

In operation for over 13 years, ClubSAFE is NSW’s preferred responsible gambling program, used in over 950 clubs statewide.

With the introduction of our Online Multi Venue Self Exclusion System, ClubSAFE is leading the club industry forward into the 21st century.

GambleAware Gambling Help (NSW)

Problem Gambling Help Line: 1800 858 858.

The helpline is available to anyone in NSW who wants to talk to a trained counsellor about their own, or someone else’s, gambling problem. All calls are treated with confidentiality.

What is GambleAware?

GambleAware (NSW) is a 24-hour, 7 days a week, statewide telephone helpline offering crisis counselling for problem gamblers, their families, friends and others.

It is available to anyone in NSW who wants to talk to a trained counsellor about their own, or someone else’s, gambling problem.

What Services Does GambleAware Provide?

Qualified and experienced counsellors answer calls to GambleAware (NSW) and offer telephone counselling to assist callers who may be in crisis as well as callers who are unsure about whether they have a problem with gambling. Families and friends of problem gamblers can also receive assistance by calling G-line (NSW).

GambleAware (NSW) can also assist callers to access face to face counselling through referrals to local services. The service has access to a range of gambling and financial counselling and treatment support services across NSW. In addition to telephone counselling, GambleAware (NSW) can provide callers with printed information – including fact sheets on problem gambling, and a self-help booklet.

The GambleAware (NSW) service caters for callers from non-English speaking backgrounds via the use of a 24-hour professional interpreter service. Referrals can also be made to face to face ethno-specific problem gambling treatment services and to the Multicultural Problem Gambling Service. This service can be contacted on 1800 856 800. Hearing impaired callers can access the service by contacting a TTY number – 1800 633 649.

All calls received at G-line (NSW) are treated with confidence.

Are you a problem gambler?

Some indicators of a problem gambler are:

  • Gambling more than you can afford to lose
  • Borrowing money from friends, family, banks and loan sharks to gamble
  • Selling family or personal assets to gamble
  • Losing time from work or study to gamble
  • Arguing with family over your gambling habits
  • Feeling guilty about the amount of money gambled
  • Chasing losses to win back money.

If concerned about your own gambling or someone else’s, we encourage you to call the problem gambling Help Line on 1800 858 858.